Earlier this month Microsoft announced it will be releasing the next major upgrade to Dynamics CRM (CRM 2013) during the last quarter of 2013.
This upcoming release will be made available to both Dynamics CRM on premise and Dynamics CRM Online users. Some of the new features you can look forward to in the next release of Microsoft Dynamics CRM:
There will be applications for both PC and tablets, including the iPad. Fred Studer, General Manager for Microsoft Dynamics marketing stated in a recent CRM Buyer article, “after the initial release, Microsoft will be offering touch-optimized capabilities for phones including Windows 8 phones, iOS, and Android.” A: The goal of these mobile CRM applications is to make your sales team smarter no matter where they are, by delivering anytime, anywhere access to the information they need most.
• Redesigned user experience—Cleaner, faster, more intuitive interfaces with no pop ups or flipping from one application to the next. Information at your fingertips to get the insights you need : “get in, get going, and get done”, so you can focus on what is most important: your customers. Studer described the new user interface “as very intuitive, our goal was to have people love using these tools, not to be forced to use them.”
• Process guidance—No more guessing what comes next. Process guidance, based on industry-leading best practices, helps your sales team easily move from lead to close—faster than ever before. Flexible and configurable, it gives your organization the ability to be agile in the face of change.
• Yammer integration—The enterprise social capabilities of Yammer allow you put your business strategies into action more quickly and effectively, flatten hierarchies and encourage collaboration across geographies and in real time.
• MarketingPilot integration—This marketing automation tool helps businesses manage products, campaigns and resources across various channels. It also offers analytic tools that help users understand their customers’ digital footprint and convert these “footprints” to leads and then sales.
Microsoft Dynamics CRM customers and prospects can learn more about Microsoft Dynamics CRM and see soem screen shots at http://www.microsoft.com/en-us/dynamics/crm-vision.aspx.
New licensing options will be available in the fall for those buying the online product that will be “equivalent” to the three licensing options for the premises-based product,
