Customer relationship management (CRM) is the systematic oversight and maintenance of consumer relationships, and the data, sales, and engagements that go a long with it. CRM systems and applications help businesses easily organize and track customer information, all in one place.
The process of engaging customers can’t be one-size-fits-all. It needs to be adaptive across all touch points and within the context of who your customer is and what they are doing. Intelligent customer engagement enables your company to build customer trust, loyalty, and insight, while also enabling your sales, service, and marketing professionals to be as productive as possible.
Microsoft Dynamics CRM helps companies deliver exceptional customer experiences, creating long-term relationships based on knowledge and trust.
CRM tools centralize customer information, automate marketing interactions, provide business intelligence, and facilitate communications for increased productivity. A CRM product tracks opportunities your sales force is pursuing, analyzes data, and helps deliver superior customer service.
Customer relationship management solutions make the customer-facing functions of business easier. Running a successful business is no simple task. When marketing campaigns, data analysis, meetings, customer care, and more all happen simultaneously, you need something more powerful than a bevy of individual apps. A CRM solution brings all these functions together in one place.
Microsoft Dynamics CRM is a business app that helps you track all your customer interactions and data. With Dynamics CRM, you can easily share customer information with all your people, through multiple channels. Everyone in your company has the full picture of what your customers want and need.
Dynamics CRM easily works with programs you already know how to use. Simple integration with Outlook makes communication management a breeze. Email campaigns can be automated and Excel spreadsheets can be imported without losing formatting.
Dynamics CRM offers best-in-class features to grow your business’s efficiency and productivity. Manage calendars with your own Cortana personal assistant. Use customer data to gain the insights you need to qualify prospects. Learn what your customers really think with Microsoft Social Engagement. Microsoft Dynamics CRM helps improve the management of your business, so you can focus on the most important part- your customers.
Microsoft Dynamics CRM 2016 and Microsoft Dynamics CRM Online provide a powerful business application platform. Check out this video to see how you can find your way around the Sales, Service, and Marketing areas within Microsoft Dynamics CRM.
