Dynamics 365 and Linked in – How does this affect Dubai and the U.A.E.?

August 10th, 2016 by Stephen Jones No comments »

The code word Madeira has now transformed into Microsoft Dynamics 365

This is Microsoft’s new approach to end-to-end intelligent business applications in the cloud. Dynamics 365 unifies ERP and CRM into one cloud service with new, purpose-built apps to manage all your core business functions: Sales, Customer Service, Finance, Field Service, Operations, Marketing and Project Service Automation. At the Enterprise level Dynamics Ax will also be an option.

Dynamics 365 is a cloud-only solution built on the Microsoft Azure stack. What excited the partners at the recent WPC conference that Synergy Software Systems’ directors attended in July, was the announcement of an underlying common data model, with deep integrations, coupled with the equally new Microsoft Flow solution and the emergence of Xamarin as Power Apps. So we will see Office 365 seamlessly connect business apps with collaboration and productivity tools like email, spreadsheets and word processing documents, Skype Business. Power BI and a flexible, extensible platform,

Dynamics 365 looks to be a game changer that will enables companies to stay nimble, adapt and innovate in real time. It will launch in the USA probably in November this year with just the Finance functional piece. Other elements will release through next year, but realistically we do not foresee it reaching the UAE as a fully featured solution much before 2018.

The life of the on-premise Dynamics Ax 2012 R3 versions is to be extended by at least another 3 years meanwhile.

Microsoft has steadily been increasing tis presence in social media, with several acquisitions embedded in Dynamics CRM. There was positive endorsement for Microsoft’s cloud and social strategy by the announcement that Facebook has adopted Office 365 ( which ahs now reached 75 million user seats).

The other recent big news of course was their acquisition of Linked-in. There are a number of ways that Microsoft plans to take advantage of its $26.2 billion LinkedIn acquisition, ranging from data-gathering to getting a foothold in social to plans for re-imagining the recruitment and talent management businesses and more.

A more straightforward integration opportunities between the two companies is LinkedIn’s integration with Microsoft Office. Microsoft explained how it could use LinkedIn’s data in familiar programs, like Outlook, Skype, or Office applications like Word, Excel and PowerPoint, for example. Microsoft says that today, there’s not a single source for data on individual professionals — it’s scattered around, and is often out-of-date. (And I might add often widely inaccurate or hyped)
By integrating professional profile data into Office 365, email and other communication apps, users may be more inclined to keep that information up-to-date. The data will maybe more visible to friends, colleagues and employers. This of course may be a double edged sword if that that data more easily accessible to anyone who wanted to know more about a professional’s background or experience.

LinkedIn has a sizable network of over 433 million users, yet Office’s footprint is much bigger. Microsoft says there are more than 1.2 billion Office users today. LinkedIn becoming a part of Office would massively increase its data’s visibility.
LinkedIn itself in 2012, bought the Gmail plugin Rapportive for $15 million, which allowed Gmail users to access a sidebar that would show the profile and other social networking updates. Maybe unfortunately, the it took out functionality that made the service popular in the first place, including its integrations with other social networks.Installing an extension into your web browser that changes what your Gmail inbox looks like and what information it displays when loaded in a tab. didn’t address the fact that many users today get their email by way of mobile phones, not just desktop web interfaces.

It makes absolute sense for Microsoft to invest in the messaging capability within LinkedIn, to create an integrated experience between Outlook, Skype and LinkedIn. Traditional email is starting to die off. Instead, communication is shorter and the frequency go3w up, leaning more towards an instant messaging type mechanicism e.g. What’s App, Snap Chat, Twitter.

So, what changes LinkedIn becoming a part of Microsoft,. Well that profile data can become natively integrated into Microsoft’s Office products and other communications apps which could then share their data back with LinkedIn. Microsoft CEO Satya Nadella explained in an email to employees, that by integrating LinkedIn’s network in Office 365 and Dynamics, the company will be able to enable new experiences like “a LinkedIn newsfeed that serves up articles based on the project you are working on and Office suggesting an expert to connect with via LinkedIn to help with a task you’re trying to complete.”

In other words, LinkedIn’s newsfeed, can become highly personalized and might e.g. know what you’re currently working on, what meetings you have planned and what projects are underway. And as you head into those meetings, Microsoft’s digital assistant Cortana will then be able to quickly give you background on who you’re about to sit down with, and have have their LinkedIn resumes on file. This, Nadella says, will increase user engagement, the company’s subscription business, and opens the door for targeted advertising.

It sounds both clever and creepy to think about your work projects and meetings being the subject of for ad targeting in the future. We can hope for an opt-out mechanisms that respect user and data privacy.

Knowing how employees spend their time and who they work with, could also help to inform LinkedIn’s recruiting products.

Microsoft says that LinkedIn Learning (based on LinkedIn’s acquisition of Lynda.com last year for $1.5 billion), will also be integrated into Office so users canlearn how to perform advanced tasks and sign up for courses without having to leave Office.

The Dynamics family has never really figured big at Microsoft -Bng for example added $5bn to the bottom line last year. Azure is the new engine of growth. Linked in may prove to be the strategic acquisition that brings Dynamics to the fore.

How much will Lined in’s profiling of a customer’s management team assist a sale in Dynamics CRM? LinkedIn’s Sales Navigator has the capability to create quality leads and present updated and accurate information to sales reps. With the acquisition, it is probable that Sales Navigator will directly integrate with Dynamics CRM and may eventually be built on Dynamics CRM. What if the records of contacts, accounts and leads in your Dynamics CRM are updated as the related profiles of those people and companies are changed? Think of all the time sales reps and administrators would save inputting and updating records or the wasted hours saved by not using wrong contact data. When a client got a new phone number, – it’s already reflected in the Dynamics CRM contact record. What if you could see the contact’s, or lead’s, recent activity on LinkedIn. What posts has he liked or shared? Has he published any LinkedIn pulse articles lately?

HR professionals may find a bigger role on the Dynamics 365 platform as the powerful recruiting tool of LinkedIn is integrated into the ERP solution. Both, human resources professionals and the projects and field service industries may benefit from LinkedIn’s to help them source and to manage temporary workers.

A recent report by Cisco said that by 2019, video will account for 80 percent of global internet traffic and this is where Microsoft’s 2011 acquisition of Skype may come to the fore. Experts predic that video is the future of recruitment, and with Whatsapp currently thought to be testing video messaging, video communication will become commonplace, even in the workplace. Hands on in the product interviews with WebEx, Go to Meeting, Team viewer etc and use webcams, or with videoconferencing are already well established, Will video meanl the end of face-to-face interviews>. Should you send a video message as your cover letter? It might differentiate you today, but if you’re not doing that in 24 months, then you’ may be left out.

Given the tie ups between Infor, Salesforce and SAGE on AWS – maybe Microsoft realises it needs to compete with the full suite of business apps to drive forward its cloud future.

Rather than pay the 35% corporate tax rate to repatriate offshore capital for the purchase, which would have amounted to approximately $9 billion, Microsoft fund4e the purchase using debt. In addition to the tax savings, Microsoft’s AAA credit rating no doubt facilitatee a low-interest loan %, which can be written off to further reduce the cost of funds. The LinkedIn acquisition is a marked departure from the strategy of ex-CEO Steve Ballmer, which deployed a series of Windows-only products in an attempt to build a moat around the f Windows franchise.

The LinkedIn purchase signals Microsoft’s intention to seize opportunities in areas with high growth potential. The deal is likely to drive significant benefits and an increasing revenue stream to the Azure cloud platform, which saw a decline in sales in Q1 2016.

The immediate significant benefit opportunity for Microsoft’s cloud initiatives is to migrate of LinkedIn’s operations, which are hosted as a private cloud across several leased data centers, to the Azure cloud service. LinkedIn need to expand its data center utilization, and Azure’s excess capacity provides a solution at a lower overall cost.

Integrating each company’s unique social graphing metrics of how users use the systems will benefit Azure , because the graphs have very little overlap. Microsoft graphs are generally Office-centric, including: calendar usage, email, contacts and documents. LinkedIn’s graphs, on the other hand, track communications, professional relationships, learning and recruiting. The combination of graphs provides the opportunity for Microsoft to present customized cloud-based productivity solutions based on a holistic view of users’ data.

In a world where the millenials are rapidly being chased by ‘generation z’ – social and media are the norm – maybe Microsoft really is ‘cool again. ‘ In this region with a high percentage of the population aged under 25, and one of the highest uses of mobile phones, a ‘Smart government’ focus, with apps for everything we are lily to see the results of such speculation very soon.

Take Sharepoint to the next level with Synergy Software Systems, Dubai

August 8th, 2016 by Stephen Jones No comments »

SharePoint Server 2016 represents a new generation of SharePoint, that brings our experience running SharePoint at scale in Office 365 to your datacenter. This allows us to bring innovation to you at a more rapid pace and on your terms.
You can improve performance, reliability and scale, and provide a foundation for future innovation.
Watch as Microsoft’s SharePoint veteran, Bill Baer provides an overview of the key elements that make this possible including the new feature pack model; converged code base; the standard min-role topology and zero down-time patching.

One of the improvements in SharePoint 2016 is the patching process. IT pros will discover that the patching process has been enhanced to reduce the downtime of patching the SharePoint servers in your farm. Bill Baer provides an overview of the key elements that make this possible including the new feature pack model; converged code base; the standard min-role topology and zero down-time patching

SharePoint Server 2016 delivers significant value in three areas:
1.Cloud-inspired infrastructure. SharePoint Server 2016 represents a new generation of SharePoint that accrues our experience running SharePoint at scale in Office 365 and brings our investments in SharePoint Online to your datacenter to improve performance, reliability, manageability and scale.

SharePoint Server 2016 is derived from the same code used to deliver SharePoint Online—code that has been validated over years, by millions of users, making it the most comprehensively tested version of SharePoint to date. This unified code base also facilitates support and updates across both Office 365 and on-premises SharePoint Server, and enables a standardized set of APIs that span on-premises and the cloud, enabling customers and partners to innovate more easily than ever.

2.Compliance and reporting. Data Loss Prevention (DLP) is non-negotiable, and overexposure to information can have legal and compliance implications. SharePoint Server 2016 provides a broad array of features and capabilities designed to make certain that sensitive information remains protected with investments in DLP, new scenarios to enable data encryption and compliance tools that span on-premises servers and Office 365 while providing a balance between enabling user self-service and ensuring content usage adheres to corporate policy.

3.Enhanced user experiences. SharePoint Server 2016 brings innovations in user experience from Office 365 to your on-premises farm, with improvements to document libraries and navigation constructs that are consistent with Office 365. These updates have proven successful in driving adoption in Office 365 and will now benefit SharePoint Server. And for hybrid customers, there will be a seamless user experience that spans from the datacenter to the cloud. We’ve also improved mobile access and the touch-based experience in team sites.

Moving to a unified code-base makes that possible, and SharePoint Server will accelerate our ability to deliver high-value innovation to you in three ways.
1.Seamless connection to innovative Office 365 features and experiences. SharePoint Server 2016 allows users to transition smoothly between on-premises sites and Office 365 sites and experiences. For example, users can launch Delve from the on-premises App Launcher to access the new People experiences in Office 365. From there, users can take advantage of intuitive and responsive authoring capabilities in the new Blog experience. These experiences are in Office 365, but the transition from on-premises is seamless. Administrators can also configure easy connections to OneDrive for Business and Yammer.
2.Integrated, unified, hybrid experiences. SharePoint Server also delivers cloud-born innovation through hybrid capabilities and experiences that span, integrate and unify on-premises farms and Office 365.

The new SharePoint home page gives users a navigation portal to sites in Office 365 and on-premises farms. Links on the SharePoint home page include links managed by the organization, sites explicitly followed by the user, and sites that are recommended based on the intelligence of Office Graph. The beautiful new SharePoint home page displays sites in a card-based UI, and each site’s card provides an activity stream powered by Office Graph.

For IT professionals, there is hybrid search, which unifies the index, query results and search experience across Office 365 and on-premises farms running SharePoint 2016, SharePoint 2013 and even SharePoint 2010. Hybrid search enables on-premises content to surface within Office Graph-powered applications such as Delve. IT professionals can also leverage hybrid configurations to unify compliance policies, eDiscovery and auditing.

We are excited to announce that the SharePoint mobile app will support both on-premises and Office 365 sites for hybrid customers.
See a demo-rich overview of the new SharePoint mobile app to access and stay connected to the content that matters most to you across your intranet while you’re on the go; and how this translates to the new SharePoint home. Watch as principal engineer, Andy Haon walks you through the key elements that bring your Intranet into the cloud first, mobile first world, so that you can: navigate your sites and portals, and access important content, information and people.

Each of these integrated, unified and hybrid experiences and services enable you to take advantage of innovation and capabilities in Office 365 while maintaining workloads on-premises that are not suited to Office 365. You can migrate workloads to Office 365 at your own pace, based on your own requirements, and still take advantage of Office 365 where it best meets your needs.

To make migration easy ask us about Sharegate
To rapidly add your own SharePoint Intranet ask us about VALO
To extend SharePoint with rapid development using drag and drop and no code ask us about Agile Point

Dynamics Ax and Office 2016 and SQL 2016

August 3rd, 2016 by Stephen Jones No comments »

Office 2016 and SQL Server 2016 is now supported with Microsoft Dynamics AX 2012 R3 cumulative update 11 and Dynamics AX 2012 R2 cumulative update 9.
1.SQL Server 2016 is supported with cumulative update 9 for AX 2012 R2 with hotfix KB 3160713.
2.Office 2016 is supported with cumulative update 9 for AX 2012 R2 with hotfix KB 3155797.

Inforum 2016- Interview with Charles Phillips

July 31st, 2016 by Stephen Jones No comments »

https://www.youtube.com/watch?v=SwJeI5yFM6w

Azure SQL Data Warehouse

July 23rd, 2016 by Stephen Jones No comments »

Yesterday, Microsoft announced the general availability of Azure SQL Data Warehouse.
There are incompatibilities between the on-premises version and the cloud version, and new technologies like PolyBase which makes the move form on premise SQL less than trivial.

Redgate have released a new Data Platform Studio Azure SQL Data Warehouse to reduce the task to hours rather than days – Data Platform Studio is free to use for one-off migration.

Always Encrypted in Azure SQL Database – now available to all

July 23rd, 2016 by Stephen Jones No comments »

Always Encrypted in Azure SQL Database is Generally Available

Always Encrypted is a feature designed to ensure sensitive data and its corresponding encryption keys are never revealed in plaintext to the database system. With Always Encrypted enabled, a SQL client driver encrypts and decrypts sensitive data inside client applications or application servers, by using keys stored in a trusted key store, such as Azure Key Vault or Windows Certificate Store on a client machine. As a result, even database administrators, other high privilege users, or attackers gaining illegal access to Azure SQL Database, cannot access the data.

•To ensure the data is protected from malicious cloud database admins, co-tenants, or/and malware in Azure SQL Database. Always Encrypted can guarantee full isolation of data from the cloud provider when client applications or middle tier services are hosted on premises, but even for all-Azure apps, Always Encrypted substantially reduces attack the surface area, by removing the database from it.
•To prevent the disclosure of sensitive data within customer’s organization. With Always Encrypted, DBAs, who do not have access to the keys, can administer the database without having access to sensitive data in plaintext.

see https://azure.microsoft.com/en-us/documentation/articles/sql-database-always-encrypted-azure-key-vault/ for more information and a tutorial

Microsoft wins Data privacy battle

July 23rd, 2016 by Stephen Jones 4 comments »

Tech giant Microsoft scored a major legal victory yesterday with a unanimous decision by an appeals court that ruled warrants issued by U.S. authorities do not extend to data stored in other countries. The ruling by the Second U.S. Circuit Court of Appeals was applauded by the vast majority of the tech industry, which had strongly supported Microsoft’s case against the government.

“The decision is important for three reasons: it ensures that people’s privacy rights are protected by the laws of their own countries; it helps ensure that the legal protections of the physical world apply in the digital domain; and it paves the way for better solutions to address both privacy and law enforcement needs,”
Microsoft president and chief legal officer Brad Smith said in a statement about the decision.

Territorial Limitations

The case centered around a previous decision by the U.S. District Court for the Southern District of New York, which had ruled against Microsoft’s efforts to quash a warrant issued under the Stored Communications Act (SCA). The SCA is part of the broader Electronic Communications Privacy Act passed in 1986 designed to protect the privacy of users interacting with an electronic communications service provider.

The warrant directed Microsoft to seize and produce the contents of an email account that it maintained for a customer who used the company’s electronic communications services. The government stated that it believed the emails contained information about narcotics trafficking.

But the information the government requested was stored on servers in Ireland, and Microsoft refused to transfer the data to the U.S. In explaining its decision in favor of the company, the appeals court explained that “warrants traditionally carry territorial limitations: United States law enforcement officers may be directed by a court-issued warrant to seize items at locations in the United States and in United States-controlled areas . . . but their authority generally does not extend further.”

A Ruling for Privacy

The decision was hailed by technology companies, business groups, and privacy advocates. “This ruling is a major affirmation that the rights we enjoy in the physical world continue to apply in the digital world,” said Greg Nojeim, director of the Freedom, Security and Technology Project for the Center for Democracy and Technology. “By declaring that a U.S. warrant cannot reach communications content stored abroad, the court ruled strongly in favor of privacy and national rule of law.”

Amicus briefs supporting the company had been signed by the Chamber of Commerce, AT&T, Verizon, Apple, Cisco, and the National Association of Manufacturers. The Republic of Ireland also supported Microsoft’s case, arguing that the warrant represented an assault on the nation’s sovereignty.

While the decision is certainly a win for Microsoft, the government may yet appeal. The case could eventually end up before the U.S. Supreme Court. The U.S. is also likely to push for new laws requiring companies to store customer data within the U.S. if it decides it can’t legally compel organizations to surrender data stored overseas.

SQL updates July 2016

July 23rd, 2016 by Stephen Jones No comments »

The 13th cumulative update release for SQL Server 2012 SP2 is now available for download at the Microsoft Support site.
•CU#13 KB Article: https://support.microsoft.com/en-us/kb/3165266
•Understanding IncrementalServicingModel for SQL Server
•SQL Server Support Information: http://support.microsoft.com/ph/2855
•Update Center for Microsoft SQL Server: http://technet.microsoft.com/en-US/sqlserver/ff803383.aspx

The 4th cumulative update release for SQL Server 2012 SP3 is now available for download at the Microsoft Support site.
•CU#4 KB Article: https://support.microsoft.com/en-us/kb/3165264
•Understanding Incremental Servicing Model for SQL Server
•SQL Server Support Information: http://support.microsoft.com/ph/2855
•Update Center for Microsoft SQL Server: http://technet.microsoft.com/en-US/sqlserver/ff803383.aspx

SQL Server 2014 Service Pack 2 (SP2). This service pack is available on the Microsoft Download Center, MSDN, Eval Center, MBS/Partner Source and VLSC. SQL Server 2014 SP2 includes a rollup of released hotfixes as well as more than twenty improvements centered around performance, scalability and diagnostics . These improvements enable SQL Server 2014 to perform faster and scale out of the box on modern hardware design,
SQL Server 2014 SP2 now includes:
•All fixes and CUs for SQL 2014 released to date.
•Performance, scale and supportability improvements.
•New improvements based on connect feedback items filed by the SQL community.
•Improvements originally introduced in SQL 2012 SP3, after SQL 2014 SP1 was released.
see https://blogs.msdn.microsoft.com/sqlreleaseservices/sql-2014-service-pack-2-is-now-available/

Ransomware on the increase

July 21st, 2016 by Stephen Jones No comments »

We have helped several companies recover from ransomware attacks this year.

The business segment is becoming an increasingly attractive target for cipher-malware developers, Kaspersky Lab says in a new study. According to the report based on Kaspersky Security Network (KSN) data, the number of attacks against the corporate sector 2015-2016, compared with 2014-2015 has grown six fold (from 27,000 to 158,000). Thus, ransomware tried to encrypt the data of every tenth B2B user.

Cyber-criminals using ransomware now attack businesses frequently, particularly small and medium-sized companies. This trend is confirmed by the IT Security Risks 2016 study from Kaspersky Lab and B2B International, during which 42% of respondents from small and medium-sized businesses agreed that cryptomalware was one of the most serious threats they faced last year.

For s companies, any data unavailability – however brief – can lead to significant losses, or bring their entire operations to a halt. If a company has not been taking due measures to ensure the safety of its important information, purchasing the decryption key from cyber-criminals can be the only way to recover data.

However, this does not guarantee complete data recovery. The best way to protect your company from malware is to prevent the attack in the first place.

Kaspersky Lab experts recommend several simple safety rules:
-Make regular backup copies of all important files. Companies should have two backups: one in the cloud (for example Dropbox, Google Drive, etc.), and another on an additional server or on removable media if the data volume is not too big.

Synergy’s guide is the 3-2-1 rule
– 3 copies
– on at least 2 media
– 1 of which is held remotely i.e. offsite

1. Compromised servers selling for $6 in IT underground market
2. Kaspersky: 35% of people in UAE are likely to accidentally share confidential data
3. USB charging creates mobile security risk, says Kaspersky

Trust well-known and respectful service providers who invest into security. Usually you can find security recommendations on their web-sites, they publish 3rd part security audits on cloud infrastructure. Don’t assume cloud provider can’t have security, availability or data leakage problems. Raise a question what do you do if security provider losses your data. There should be transparent data backup and restore processes together with data protection and access control.

Avoid using only free security and anti-malware software: small businesses expect the basic security tools offered within free solutions to be sufficient. Free tools do provide basic protection, but they fail to provide multi-layered security support. Instead, take a look at dedicated solutions: they do not require a large financial outlay, but deliver a higher level of protection. Some ‘free tools’ may be provided by the hackers.

Regularly update your OS, browser, antivirus, and other applications. Criminals use vulnerabilities in most popular software to infect user’s devices.

Prevent IT emergencies – configure security solution for your company. Small businesses usually don’t have an IT department or full-time dedicated administrator, they simply rely on the techiest person in the office to take care of the computers, in addition to his regular duties. Don’t wait until something breaks, use IT support from an IT service provider to review your software and security configuration in advance.

Crypto-malware is becoming more and more serious threat, not only an organization losses money for ransoms but business can be paralyzed during files recovery. There is wide attack vector including web, mail, software exploits, USB devices, and others. To avoid infection, you personnel should explain where attacks come from and that employees should not open email attachments, visit untrusted web resources or plug USB devices into unprotected computers. Anti-malware solution is an essential measure to avoid majority security incidents”, noted Konstantin Voronkov, Head of Endpoint Product Management Kaspersky Lab.

The Microsoft Dynamics Modern Store – Fashion Retail

July 21st, 2016 by Stephen Jones 9 comments »

Historically, Microsoft’s ERP product, Dynamics AX, had very little functionality focused in the retail space.During the annual Microsoft Convergence event in Atlanta 2011, this all changed and it became clear that Microsoft was becoming far more au fait with the retail industry, with brand new functionality being pushed with the release of AX2012. From the first release of AX2012 it was clear they had done some major modifications on the product, specifically focusing within retail.

The release of AX2012 R2 was a big turning point for the product. This is when the functionality was finally seen as truly valuable for retailers. It became compatible with scanners in store and for the first time retailers could see their full transactional history across all channels, including eCommerce and retail stores, in a single commerce run-time engine.

With the release of new functionality, big name retailers saw the real benefits Microsoft Dynamics AX could bring to their business and early adopters included Crew Clothing, Fortnum & Mason and Mole Valley Farmers.

It was with the release of AX2012 R3 in May 2013 that it became evident that Microsoft now has a deeper understanding of the industry, more types of payment systems were included with the realisation that there are many channels that customers use to purchase goods other than the web and till systems and this made it a much more viable platform.

AX2012 R3 also offers much better capability for handling the challenges of product lifecycle associated with the fashion industry. The large range of enhancements included functionality for customers to buy online and collect in-store, retail channel integration to allow more customer interaction and feedback and the ability to implement promotional discounts and coupons.

Now big name brands like Ted Baker and Hunter Boots are adopting the Microsoft solution. The next big challenge for Microsoft Dynamics AX is the breadth and depth of retail-specific functionality to match growing retailer demand brought on by the raising of consumer expectations.

Peter Ward, AX Retail Solution Architect at Microsoft suggested that they are addressing these challenges: “Today’s retailer needs to know its consumer and engage with them personally. They need to differentiate and offer a seamless, complete experience in an omni-channel environment. Microsoft Dynamics AX is focusing on today’s retailer demands to offer true omni-channel retail, innovative marketing and end-to-end customer care with advanced supply chain and financials – offering real-time, actionable insight across all channels of the business. Continued investment in global, deep industry SCM and Retail functionality, modern apps and private and public cloud make being part of the delivery team at Microsoft Dynamics AX very exciting and energizing”.

Sarah is a shopper in the Generation Y/Z demographic. She likes to be connected at all time, and opts in to share her location and to receive notifications. This video shows how Microsoft solutions based on Microsoft Dynamics help the retailer to engage their customer consistently, enjoyably, and profitably.

Products facilitating this scenario are: Microsoft Dynamics AX, Dynamics CRM, Dynamics Marketing, Dynamics Partner Solutions, Dynamics AX Modern Point of Sale, and Microsoft Social Engagement